Privacy & Cookies Policy

Keystone Proclean is committed to protecting your privacy, we use the information we collect from your shopping experience here to process orders. We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). Please read on if you wish to learn more about our privacy policy.

What Information Do We Collect?

When you order we need to know your name, billing address, shipping address, phone number, e-mail address, credit or debit card number, expiry date and card security codes. This allows us to process the order. We do not store credit card details nor do we share customer details with any 3rd parties apart from the providers of our payment gateways.

How Do We Protect Your Information?

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website software uses SSL technology to encrypt all transactions involving personal information. They are only decrypted after they reach our computer.

We do not hold any of our customers credit card numbers, card security codes or dates on our computers. They are held by our Payment Gateway providers:

Click here to view the PayPal security statement

Do We Use Cookies?

Yes, we use cookies to enable a better shopping experience. Cookies are small pieces of information stored locally on your computer by your browser. We use cookies on our websites to help make your visits more effective so we’d like to explain more about how and why we use them.

Cookies make our website work better

Cookies are small files that all websites put on our hard drives to help make our visits quicker, easier and more relevant to us. Some cookies are essential for websites to work and others remember things about you to give you a better and more enjoyable experience online. Cookies are placed on your computer by websites or sometimes by emails. They provide useful information to companies, which helps in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information from Keystone Proclean. For us, cookies help us to analyse how our customers interact with our sites so we can make improvements. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

We use two types of cookies on our websites:

  • Session cookies that are deleted after each visit.
  • Persistent cookies that remain in place across multiple visits to our sites.

Information we collect:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data and other communication data.
  • Information that you provide by filling in forms on our website, such as when you registered for information or placed an order.
  • Information provided to us when you communicate with us for any reason

Our cookies and what they do for you:

Some of these cookies are essential and some are non-essential.

Essential cookies

Without these cookies, our website won’t work properly. They help you move around the secure areas of the website and do things you’ve specifically come to the website for, like placing an order.

What they do:

Remember things like orders you have placed and information you enter. Without these cookies, this information would be lost every time you go to a new page.

Cookies for website info

These cookies collect anonymous information about how visitors use our website, like the most popular pages. We use this aggregated information to improve our website – it never identifies individual users.

What they do:

Give us an overall picture of how people use our website by telling us things like the number of visitors to each page and what people do on the page, like which links they click on.

Cookies that save your settings

When you fill in a form with your name or other details, these cookies remember that, so you don’t have to type it in each time you come back.

What they do:

They show you when you’re logged in to the website We do not currently use this type of cookie.

Third Party Cookies

Third party cookies are used by third parties that provide functionality or services through our website, for example video clips or interactive maps.

What they do:

They enable that third party to recognise your computer when it visits our website and also when it visits some other websites.

Prohibiting the Collection of Cookies

If you would like to prevent Keystone Proclean from collecting Cookies when you visit our site, please update your privacy settings in your browser. You can control the kinds of Cookies you accept there. See:

http://www.google.co.uk/goodtoknow/manage-data/

http://www.mozilla.org/en-US/privacy/

http://privacy.microsoft.com/en-gb/default.mspx

for more information.

Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

You can accept or block cookies

You can block any cookies from any website through your browser settings. For more information about how to disable cookies in your browser please visit the All About Cookies website If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Find out more

You’ll find more information about cookies at www.allaboutcookies.org, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to Keystone Proclean at 36 Lucastes Lane, Haywards Heath, West Sussex, RH16 1LF or sending an email to .

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. Should you wish to receive details that we hold about you, please contact us by writing to Keystone Proclean at 36 Lucastes Lane, Haywards Heath, West Sussex, RH16 1LF.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at or call 0800 710 1030, 01444 474672 or 07540 267649 as soon as possible. We will promptly correct any information found to be incorrect.